We offer a 14-day return policy. If you don't love your Gem Joy, you can start a return using the contact form below.

Please let us know why you are making a return, this really helps us improve. Our little team reads return reasons every week together. We really appreciate your thoughtful feedback.

We also provide a one-year warranty, if anything happens to your Gem Joy, we'll send you a new one.

Thank you for reaching out. The gliders are tight by design. This helps keeps the Gem in-place. If you add a little coconut or olive oil it will loosen right up.

Please let me know if this solves your issue.

I am so sorry for this hassle.

All The Best

Yes, we encourage you to try before you gift. This will not impact the experience of the receiver.