FAQ

1. When will my purchase arrive?

Each item is handmade and ships free within 3 business days. 

United States - receives a 3 day USPS Shipping Label.

Canada - receives a 7-10 USPS Shipping Label.

2. What is inside the pendants that make them come to life?

There are no wires inside the pendants. The pendants contain a marker inside that is printed out on a special kind of paper. The design is trained to invoke an experience when the camera detects it. If you would like to know more check out this blog post: 

Augmented Reality Pendants - How They're Made

3. What is your return policy? 

We want everyone to be happy with their purchase. If you are not 100% satisfied within 30 days of receiving your item we will issue you a full refund and pay for the return shipping label. 

4. How do I bring my piece to life?

Check out our how it works guide for all the details. 

5. Where are you located? 

We are located in San Francisco, CA.