Trouble Shooting

Web AR is still very new and sometimes it doesn't work on the first try. We know this can be very frustrating. This guide will help you if you run into any problems. Please let us know here if you are still experiencing difficulties and we will contact you in the next 48 hours.

Web AR works on the following phones, pads and computers with a built in camera:

  • Android,
  • IOS - (you need to update to ios11. You can do that here).
  • Windows

Any browser with WebGL and WebRTC will work. Safari has the best performance. 

Review the Getting Started Video:


If you are still experiencing problems - please contact us and we will get back to you in the next 48 hours.